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FAQ

Questions, answered

Everything customers ask us before their first booking. If yours is not here, call — we would rather answer it than have you guess.

How quickly will a driver arrive?

We guarantee a driver at your location within 30 minutes anywhere in Raipur, Bhilai, Durg or Bilaspur. In practice it is usually 15 to 20 minutes, depending on traffic and the time of day.

Is the service available at night?

Yes. DriveBuddy operates 24 hours a day, 7 days a week. Our dedicated night safety driver service runs from 8 PM to 6 AM, starting from ₹500, and is widely used by women travelling alone, families and late-finishing office staff.

What is the difference between Local and Outstation?

Local Full Day (₹1000–1200) covers eight hours of driving inside city limits. Outstation (₹1200–1500) is for journeys beyond the city, on highways, and can include an overnight halt. Call us on 9111473929 for a precise quote on long trips.

What if I need to extend my booking?

Just tell the driver, or call us. Extensions are charged per hour at the same rate, and the driver stays until the job is finished. There is no penalty for extending.

How are your drivers verified?

Every driver clears a four-stage check: government ID verification, a police background check, a breathalyser test before each shift, and a minimum of five years of professional driving experience.

Which payment methods do you accept?

Cash, UPI (GPay, PhonePe, Paytm) and bank transfer. Rates are fixed at the time of booking, with no surge pricing and no hidden charges.

Can I book for a hospital emergency?

Yes, and these get absolute priority. For an emergency, call 9111473929 directly rather than using the form — that routes straight to instant dispatch.

Do I need to provide the car?

Yes. DriveBuddy provides the driver, not the vehicle. You keep your own car, your own insurance and your own comfort — we simply supply someone trustworthy to drive it.

How does the online booking form work?

Fill in your pickup, package and phone number, then submit. The request is saved and our dispatch team is notified immediately. We call you back within a few minutes to confirm the driver and arrival time.

Still not sure?

Call us and ask. No booking, no obligation — we will tell you straight whether we are the right fit for your journey.

Available 24 hours · Alternate line +91 98933 02783

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